COMPANY POLICY ARE ONLY ITEMS THAT ARE UNOPEN OR THE WRONG ITEM SHIPPED, THERE IS A TIME FRAME. 1. CUSTOMERS ARE REQUIRED TO CONTACT US WITH THE ISSUE. TIME FRAME 3 DAYS FROM RECIEVING ITEMS 2. IF CUSTOMERS MEET THE REQUIREMENTS, PACK & TAPE ITEM BACK IN SHIPPING BOX & RETURN. 3. ONCE WE RECIEVE THE ITEM & INSPECT. 4. CUSTOMERS CAN EXPECT A REFUND OR EXCHANGE WITH IN 30 DAYS